RETAIL INTERNET BANKING REDESIGN

Overview

We were part of the team that replaced Clydesdale and Yorkshire Banks legacy online banking system with a modern responsive web application based on the functionality provided by their ‘B’ mobile app.

To iniate the project we conducted several rounds of research with the banks customer base to understand their needs and goals. We then created and tested many rounds of designs to ensure customers were able to efficiently complete the most common banking tasks, with less common tasks still easily accessible. 

The designs were then styled to for Clydedale Bank, Yorkshire Bank and ‘B’ corporate look and feel, and subsequently to Virgin Money as part of their merger.