The work of Martin Johnstone
Digital Product Designer • UX • UI

 

Explore my portfolio of recent work.

 
Sky

Customer Management System - Project 'Stan'

 

A successful project to replace Sky’s Java based Chordiant contact centre CRM platform with a modern responsive web application. The platform is used by contact centre staff to serve Sky’s 10 million customers and has over 10,000 users. Working with an agile team of talented UX, UI, front-end and system developers the programme went from […]

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UI Centric / British Telecom

BT Business Online E-Commerce

 

A challenging role working as the sole UX Architect on a project by BT to redesign and automate their business products and services online e-commerce journeys which are currently processed manually by a call centre agent. BT have invested heavily in new call centre agent desktop software, and it was their initial plan to base […]

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Conscia Enterprise Systems

NHS Go

 

NHS Go was a huge project to give every member of NHS staff a single point of access to all of the information, web resources and online tools they require to perform their job. Using a highly customisable widget based interface similar to iGoogle or myYahoo!, the NHS Go RIA pulls content from a variety of […]

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Student Loans Company

Student Loans Company

 

I worked on a number of projects for the Students Loan Company. The largest was an online student finance calculator accessed through the Directgov web site. This tool allowed a prospective student to enter their personal circumstances including domicile status, parental income, choices of course/university etc and then to receive an accurate calculation of their […]

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Morris Furniture Group

Morris Furniture

 

I was responsible for planning, designing, (standards based) development, user testing and search engine marketing of 10 individual B2B and B2C websites, including an E-commerce site based on the Magento CMS platform. During my time at Morris Furniture Group I learned PHP and MySQL to allow me to create dynamic and content manageable sites. It […]

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Digital Music Retail Interface

Soundz

 

A ‘next generation’ rich internet application for exploring and purchasing music containing over 10,000 lines of Actionscript. Soundz is a dynamic interface allowing a user to browse, search, listen to, compile and buy music. Considerable use of usability techniques such as user & scenario analysis, wire framing, prototyping and user testing were employed to deliver […]

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